HMC Courses
Advanced Office Procedures Program
Duration: total 32 hours, 8 days, 4 hours/ day
Number of participants: 15/ group
Delivery method: webinar
This workshop is suitable for Advanced Office team; office administrators, Supervisors of clerical and Administrative staff and Executive Secretaries and Personal Assistants.
The objectives of the course are to:
- By the end of this Workshop, participants will be able to:
- Extend understanding of their roles and the key contribution they can make to organizational success
- Enhance and review their work relationships
- Review and develop their personal organization, communication and interpersonal skills to achieve their SMART Objectives
- Develop an Action Plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Course Outlines:
1 – Roles, Competences and Personal Effectiveness
- Implementing ‘competence’ model of skills, behaviors and values
- Personal competence assessment .
- Time Management constraints – resources, systems, other people and self .
- Handling requests and conflicting priorities
2 – Team Work, Communication & Meetings
- Team work and setting KPIs
- Briefing skills – giving, receiving and passing on of information
- Organizing, and participating in, meetings
- Notes, minutes and follow-up
3 – Managing Work Relationships
- Delegation – giving and receiving, importance to Organization & Employee
- Communication and Listening Skills
- Assertiveness, conflict and criticism
- People problems and problem people
4 – Managing Time / Desk Management / Written Communication Skills
- Managing interruptions and access
- Planning and priority setting
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing – Know How
- Editing and proof-reading skills
5 – Managing Staff Performance / Action planning
- Dimensions of performance
- Motivation – Best practice
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- Appraisal – Relate to KPIs
- Coaching and on-job training skills
- Influencing others – How to be a Leader
Contact details
-
4 Cambridge Court, 210
Shepherds Bush Road,
Hammersmith, W6 7NJ -
+ 44 (0)20 8748 7559
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Why Choose HMC?
- Global Reach
- Our Infrastructure
- Our quality of service
- Cutting Edge Solutions
- Customer focussed approach
- Friendly ambience
Course Venues & Accommodation
Our open courses are organised and delivered at different venues: London (UK), Dubai (UAE), Amsterdam (Netherlands), Madrid (Spain), Houston (Texas) USA and Africa.
Accommodation Hammersmith Training Consult has some hotels at different training locations which offer discount to our delegates. Such arrangements can be made on request from delegates ahead of the training. This will afford participants the opportunity of enjoying corporate/ discounted rates with reputable hotels.
Our Courses
Our courses are innovatively tailored to address organization-specific issues and objectives, aimed at improving organisational performance and effectiveness. The courses cover all aspects of personal and organisational development.
These courses have been specifically designed to meet the professional needs of our clients; as they address current and emerging challenges at the workplace. We are experts in transforming ordinary staff into highly competent professionals and world class managers and leaders.
Our Approach
We use the holistic approach in designing and delivering training solutions, based on the outcomes of researches into trends in organisational and environmental developments, the outcomes of the evaluation of our deliveries and participants’ feedback.
This has made the courses to be innovative, practical-oriented and solutions to problems surrounding every aspect of personal and organisational development. It has also led to the revision of our courses, following which many have been enriched the more, with new ones added in 2018.
The course content and quality of training was exceptional and I will gladly recommend the course to my Colleagues. I would be grateful if I could now attend the advanced stage of this project management programme next year –
NHIS, Nigeria
The course has been fantastic and thought provoking. I am indebted to the lead trainer for his personal assistance on various issues. I have no hesitation in recommending the course to my fellow colleagues in the near future
Bank of Ghana
The most complex areas of International taxation and transfer pricing were made extremely simple and interesting for the participants, which made it a lot easier for participants to grasp. The facilitator demonstrated excellent professional skills and provided us with practical and theoretical experience. Style of teaching was truly inspirational.
GRA, Ghana
The standard of training was excellent and the course content was really helpful-
SABIC, KSA
Education is the most powerful weapon which you can use to change the world