HMC Courses
Advanced Office Procedures Program
Duration: total 32 hours, 8 days, 4 hours/ day
Number of participants: 15/ group
Delivery method: webinar
This workshop is suitable for Advanced Office team; office administrators, Supervisors of clerical and Administrative staff and Executive Secretaries and Personal Assistants.
The objectives of the course are to:
- By the end of this Workshop, participants will be able to:
- Extend understanding of their roles and the key contribution they can make to organizational success
- Enhance and review their work relationships
- Review and develop their personal organization, communication and interpersonal skills to achieve their SMART Objectives
- Develop an Action Plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Course Outlines:
1 – Roles, Competences and Personal Effectiveness
- Implementing ‘competence’ model of skills, behaviors and values
- Personal competence assessment .
- Time Management constraints – resources, systems, other people and self .
- Handling requests and conflicting priorities
2 – Team Work, Communication & Meetings
- Team work and setting KPIs
- Briefing skills – giving, receiving and passing on of information
- Organizing, and participating in, meetings
- Notes, minutes and follow-up
3 – Managing Work Relationships
- Delegation – giving and receiving, importance to Organization & Employee
- Communication and Listening Skills
- Assertiveness, conflict and criticism
- People problems and problem people
4 – Managing Time / Desk Management / Written Communication Skills
- Managing interruptions and access
- Planning and priority setting
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing – Know How
- Editing and proof-reading skills
5 – Managing Staff Performance / Action planning
- Dimensions of performance
- Motivation – Best practice
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- Appraisal – Relate to KPIs
- Coaching and on-job training skills
- Influencing others – How to be a Leader
Contact details
-
4 Cambridge Court, 210
Shepherds Bush Road,
Hammersmith, W6 7NJ -
+ 44 (0)20 8748 7559
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The course content and quality of training was exceptional and I will gladly recommend the course to my Colleagues. I would be grateful if I could now attend the advanced stage of this project management programme next year –
NHIS, Nigeria

The course has been fantastic and thought provoking. I am indebted to the lead trainer for his personal assistance on various issues. I have no hesitation in recommending the course to my fellow colleagues in the near future
Bank of Ghana

The most complex areas of International taxation and transfer pricing were made extremely simple and interesting for the participants, which made it a lot easier for participants to grasp. The facilitator demonstrated excellent professional skills and provided us with practical and theoretical experience. Style of teaching was truly inspirational.
GRA, Ghana

The standard of training was excellent and the course content was really helpful-
SABIC, KSA

Education is the most powerful weapon which you can use to change the world