HMC Courses

Advanced Office Procedures Program

Duration: total 32 hours, 8 days, 4 hours/ day

Number of participants: 15/ group

Delivery method: webinar

This workshop is suitable for Advanced Office team; office administrators, Supervisors of clerical and Administrative staff and Executive Secretaries and Personal Assistants. 

The objectives of the course are to:

  • By the end of this Workshop, participants will be able to: 
    • Extend understanding of their roles and the key contribution they can make to organizational success  
    • Enhance and review their work relationships  
    • Review and develop their personal organization, communication and interpersonal skills to achieve their SMART Objectives 
    • Develop an Action Plan to help themselves, their boss and other colleagues work in more effective and efficient ways 

Course Outlines: 

1 – Roles, Competences and Personal Effectiveness 

  • Implementing ‘competence’ model of skills, behaviors and values  
  • Personal competence assessment .
  • Time Management constraints – resources, systems, other people and self .
  • Handling requests and conflicting priorities 

2 – Team Work, Communication & Meetings 

  • Team work and setting KPIs  
  • Briefing skills – giving, receiving and passing on of information 
  • Organizing, and participating in, meetings 
  • Notes, minutes and follow-up 

3 – Managing Work Relationships 

  • Delegation – giving and receiving, importance to Organization & Employee  
  • Communication and Listening Skills 
  • Assertiveness, conflict and criticism 
  • People problems and problem people 

4 – Managing Time / Desk Management / Written Communication Skills 

  • Managing interruptions and access  
  • Planning and priority setting   
  • Managing the paper-load  
  • Getting the best from e-mail and office technology  
  • Report and letter writing – Know How 
  • Editing and proof-reading skills 

5 – Managing Staff Performance / Action planning 

  • Dimensions of performance  
  • Motivation – Best practice 
    • Appraisal – Relate to KPIs  
    • Coaching and on-job training skills 
    • Influencing others – How to be a Leader 

Contact details

  • 4 Cambridge Court, 210
    Shepherds Bush Road,
    Hammersmith, W6 7NJ
  • + 44 (0)20 8748 7559

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